Small Fun Friendly Team
Several Roles available- full time, part time & casual
Flexible hours Mon- Sat
High volume inbound and outbound calls.
Demonstrate your experience in providing customers with an exceptional service experience.
Engage customers in conversations that build an understanding of their needs.
Record customer information on an internal system.
Ability to consistently meet individual and team KPI’s.
Ability to accurately schedule technician runs, maximising time at jobs and reducing travel
Upselling/cross selling core products-warm sales
Working in conjunction and providing support to our on the road technicians to help structure and maximise their days
As we are a small business that is consistently growing, this candidate must be adaptable to change and having a positive ‘can do’ attitude and being a contributing team player is key.
Skills & experience
Excellent communication skills (listening, verbal and writing)
High level data entry/ keyboard skills and accuracy
Previous phone based customer service experience required- both inbound and outbound experience is required
A drive and energy to succeed
Self-directed and motivated/ innovative approach to conflict or issue resolution.
Quick to learn new processes and systems
Exceptional communication skills- both written and verbal
Appointment Setter @ Mr Home Services (Full Time) on Found. To apply download the Found for Job Seekers app today!